You have the legal right to withdraw* from the purchase within 14 days from the day that you receive the product. In addition to this, we give you 46 extra days right to return.
The right to return* only applies to unused products in new condition, in their original packaging and with all labels still attached.
*Except Custom/made and Personalised items
For the right to withdrawal, you have the right to open the packaging and examine the product to the extent necessary to assess its nature, characteristics and functioning.
When you exercise this right and return the product in original condition, you will receive a full refund.
If you handle the product to a greater extent than is necessary to determine its character, properties and function, we are entitled to make a depreciation price on the refund.
You as a customer are responsible for paying for return freight.
You can exercise your right to return/withdraw by registering the return here
You can also email our customer service and let us know you want to withdraw from the purchase.
Here is a link to a standard form for withdrawing from the purchase that you can send to us.
Return of Damaged / incorrect items must be approved by our customer service.
What is the return policy?
You have 60 days after the date of receiving to return items to us for a refund.
The items must be unused, in original packaging and must include tags.
Some items cannot be returned.
Which products cannot be cancelled or returned?
If these items are returned, we will reship them. If they are returned again, we reserve the right to keep them without refund.
Return of Damaged / incorrect items must be approved by our customer service.
I got it damaged, different, or it doesn't fit my bike
No return freight is charged if your claim is approved.
If a return is needed, you will then receive a claim number which you must enter in the return portal.
We reserve the right not to accept return of faulty items without an approved claim.
Return freight charge is applicable.
What is the return freight charge?
The return freight charge applies to all returned or unclaimed item/s, unless there is an approved claim number from our customer service team.
Returns are for refund only.
If you want a new item, please return the one you received for a refund. You will then have to place a new order. Shipping and return costs are not refundable.
What is the return policy?
You have 60 days after the date of receiving to return items to us for a refund.
The items must be unused, in original packaging and must include tags.
Some items cannot be returned.
Which products cannot be cancelled or returned?
If these items are returned, we will reship them. If they are returned again, we reserve the right to keep them without refund.
Return of Damaged / incorrect items must be approved by our customer service.
I got it damaged, different, or it doesn't fit my bike
No return freight is charged if your claim is approved.
If a return is needed, you will then receive a claim number which you must enter in the return portal.
We reserve the right not to accept return of faulty items without an approved claim.
Return freight charge is applicable.
What is the return freight charge?
The return freight charge applies to all returned or unclaimed item/s, unless there is an approved claim number from our customer service team.
Returns are for refund only.
If you want a new item, please return the one you received for a refund. You will then have to place a new order. Shipping and return costs are not refundable.
Which products cannot be cancelled or returned?
The following items, but not limited to, cannot be returned or cancelled of an order. This information is also available in the product description.
Custom/made to order exhausts and silencers
Custom made exhausts and silencers are manufactured for your bike specifically. We retrieve information and measurements for every bike model from the manufacturer to be able to manufacture all parts with the correct measurements.
Food or perishable items
Food items can not be returned for health and safety reasons since we need to guarantee no food items have been exposed to heat or tapered with.
Personalised Items
Personalised items are manufactured in our OFFROADEN print studio and we start the design and print process as soon as the order has arrived. It includes, but is not limited to, the following items:
Custom wheels, rims and brake lines
Decals
Embroidery
Laser engraved products
Personalised seat covers
Personalised printed clothing
Returns made outside these rules may be returned to you or destroyed.
What is the return time ? Where is my return?
It can take up to 20 working days from the day of postage for the return process to be complete.
You can track or consult your returns using our Return Portal.
You will receive notification that your parcel has been delivered to the London hub.
Your parcel is then forwarded to our warehouses in Poland.
You do not have access to this last part of the tracking.
You will be informed by email: info@offroaden.com
when the parcel arrives to the huband when the parcel is delivered to our warehouse.
